Trust Starts With Transparency

Who We Are

True High Collabs ("we", "our", or "us") operates as a provider of supplements and wellness products. We are committed to complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, postal address, and phone number.
• Account information: username and password for any account you may create.
• Transaction information: purchase details and payment information.
• Marketing preferences: information on your preferences for receiving marketing communications.
• Usage data: information on how you use our site, including IP address, browser type, and website interaction data.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil orders.
• To improve and personalise our services.
• To communicate with you regarding purchases, including customer service and support.
• To send marketing and promotional content where you have opted in.
• To comply with legal obligations, including fraud prevention and regulatory compliance.

Marketing Communications

If you opt in, we may send information about products, offers, and updates by email or SMS. You can unsubscribe at any time using the unsubscribe link in an email or by contacting us directly.

Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• Service providers: third-party providers that assist with payment processing, website hosting, email marketing, and data analysis.
• Legal obligations: where disclosure is required by law or needed to protect our rights or the rights of others.
• Business transfers: if our business undergoes a sale, merger, or acquisition, your information may be transferred to the new owner.

We do not sell or rent your information to third parties.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: request access to the personal data we hold about you.
• Rectification: request that we correct or update inaccurate information.
• Erasure: request that we delete your personal data, under certain conditions.
• Restriction: request that we limit how we use your data.
• Objection: object to us processing your data for direct marketing purposes.
• Data portability: request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at hello@truehighcollabs.co.uk.

Data Security

We take data security seriously. We use appropriate physical, electronic, and procedural measures to protect your personal information. However, no method of internet transmission can be guaranteed as completely secure.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law. When data is no longer needed, we securely delete or anonymise it.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve user experience and analyse website traffic. By using our site, you consent to our use of cookies in accordance with our Cookie Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our site. We encourage you to review this page regularly to stay informed of our data practices.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, contact us at:

• True High Collabs
• Email: hello@truehighcollabs.co.uk
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ